Refund policy

The guarantee

If Corro is not right for your firm, the firm's owner can get back everything the firm has paid for its subscription so far, from the Billing page in the app, using Request your refund. There is a confirmation step first. When confirmed:

1. Everything paid for the subscription within the 30 days is refunded in full through Stripe, to the card or account it was paid with.
2. The subscription is cancelled at once, not at the end of the billing period.
3. A receipt for the refund is emailed to the owner.

When it applies

• The window. It opens when Stripe records your firm's first successful payment (the first paid invoice above zero) and lasts exactly 30 × 24 hours from that moment. Signing up, starting checkout or a zero-amount invoice does not start it. The Billing page shows the days left and the exact end time.
• Who. The firm's owner only. Admins and members do not see the button.
• What is refunded. Everything the firm paid for its subscription within the 30 days: the whole first payment, for every seat bought at checkout, and, if one falls inside the window, a renewal (a subscription started in February, or late in January, renews in under 30 days). Seats added or removed during the first month are charged or credited on the next invoice; when you take the refund, those pending charges are cancelled, so nothing further is billed.
• Page packs. Extra pages bought separately are not covered by the guarantee. If a pack payment is refunded or disputed with the card issuer, the pack's unused pages are taken back.
• Once per firm. The guarantee can be used once. Your firm can subscribe again later at the normal price, without a second guarantee.

When it does not apply

• The person asking is not the firm's owner.
• No successful payment has been made yet.
• The 30 days have passed.
• The firm has already used the guarantee.
• The payment was for an extra page pack.
• The payment is under a dispute or chargeback with the card issuer. In that case, write to us at contact@corro.live.

Payments made after the 30 days are not refunded through this button. A later failed payment does not block the guarantee.

When the money arrives

The refund is issued through Stripe at once. Banks typically show it within 5 to 10 business days; that is Stripe's stated range, and the timing is up to your bank.

What happens to your data

Your firm's data is yours. If you cancel or take the refund, your cases stay readable, read-only, for 30 days in case you come back; after that they are permanently deleted. The sample case stays available. An owner can also delete the firm and everything in it at any time from Settings; it is removed within 24 hours. Deletion removes data from the live system; backup copies held by our hosting provider, encrypted at rest, can outlast it, and the security page will state for how long once the launch host is chosen.

Questions

Write to contact@corro.live.